E-signature won't send

[SFBacct]

I cannot find any solutions in any forums and have had three different phone calls with Proseries tech support and still no solutions.  For the last several months, when I try to send an e-signature, I get an error message that says "Unable to send e-signature.  Please try again later.  Contact customer support if the problem persists."  Nobody can help me.  Docusign said to try Proseries and Proseries doesn't ever help me.  I have been a Proseries customer for over 20 years.  This problem does coincide when I had to change my user ID when I login to Proseries because my email address changed.  Proseries thinks this may be the issue but have no fixes.  Anybody have any ideas?  I have tried everything.

[Skylane]

Forgive the snarky reply….

Save the e-signature fees….save the helpless help desk frustration 

Have your clients sign with INK

I make 3 demands of my clients

1.Provide honest and accurate information.
2. Sign the returns.
3. Pay my fees.

[SFBacct]

When you work remotely like I do, it is difficult to get clients to sign in ink and scan/upload the e-file signature form back to me.  I have been using e-signature for years and it has been a game changer for my firm and creates an efficient workflow.