Reporting a 2024 Proseries Basic error MA Form 1

[swongtax]

I just noticed that in 2024 Proseries Basic, the PDF file is showing state return, MA Form 1, cutting off the first number of the Direct Deposit routing number.  Please fix this issue ASAP.  Will this affect the electronic deposit of the MA state refund?

Thank you!

S. Wong

[IRonMaN]

If you really want it to be fixed, you really should contact support.  None of the regular visitors here can help and it's rare that you get the attention of an Intuit employee here.  Out of curiosity, if you print directly to paper, does it print the with same error?

[swongtax]

Yes, it prints out with the same error.

[IRonMaN]

Then it would be a good idea to contact support.

[IntuitGabi]

Hello @swongtax & @IRonMaN - Just want to share with you both that this is scheduled to be updated for tomorrow night's (2/05) release. Keep me updated if this was resolved or not so I can follow up. Thank you! 

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[Intuit_Ruben]

@swongtax  & @IRonMaN  Did you see the issue fixed after the last update? 

[IRonMaN]

Sorry, I don't prepare any MA returns.

[swongtax]

Yes, I finally had to call Proseries support, which took probably at least 20 min from connecting to talking to doing, which is why I do not like to call support because it takes much time, wish there was another way to submit the errror to Proseries online. The rep submitted a request to resolve Proseries technical error.  I never received an email response, but it did take about a week for them to update/patch the error.

Thanks.

SW