After installation Program asks for licensing at each startup

Forum|Forum|4 years ago
December 13, 2021
1 reply
9 views

I have installed the 2021 product on the admin computer and workstations. The product seemed to install fine but preform the the licensing and firm information check with each startup. Is there a way to correct this? I do not want to reinstall since I have made significant modifications to forms printing.

ProSeries Professional

This topic has been closed for replies.

M

Matt C

Level 6

Hi @ronryder,

Are you seeing this happen on every installation, or a particular one?

On the machine where the issue is happening, can you open the file, C:\ProWin21\32bit\ProWin21.INI, in notepad or any text editor, and search for "[ConnectedCustomer]"? Under that, there should be a line that says "Stage=".

What is the number there?

If the above number is 0, can you try changing that to 4, saving the file, then restarting ProSeries a couple times to see if the issue comes back? The issue shouldn't happen the first time you restart, but it might come back after that.

Regards,
Matt

R

ronryderAuthor

Level 3

Hi Matt-

It only happens on one machine which is the admin machine (not the server). I checked the file as you requested on that machine and the line reads State=4 so I did not make any changes.

M

Matt C

Level 6

Thanks Matt it looks like that worked. Thanks for your help and happy new year!

Hi @ronryder , just letting you know that today's update of ProSeries should resolve the issue. After updating, you should be able to start PS and pin it to the Taskbar (after removing the existing shortcut if you still have it there). The licensing dialog should not come up.

Regards,
Matt

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