Answered: How do I open a password protected file without the password? And, our Company does not have a master password so I can't use that password to open it.

bbowie505 · ‎12-06-2019

How do I open a password protected file without the password? And, our Company does not have a master password so I can't use that password to open it.

IntuitCharlene · ‎12-06-2019

Customer Service can do a Master Password Reset which allows you to open any client file. The Account Owner would need to contact Customer Service at 800-434-6818.

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Accept as solution"

View solution in original post

IntuitCharlene · ‎12-06-2019

Customer Service can do a Master Password Reset which allows you to open any client file. The Account Owner would need to contact Customer Service at 800-434-6818.

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Accept as solution"

bbowie505 · ‎12-06-2019

ProSeries was able to help me set up a Master Password then I used that password to get into the file that i couldn't get into. Thanks much Charlene!!!

IntuitCharlene · ‎12-06-2019

I'm glad you were able to get the Master Password so you could get into that return!

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Accept as solution"

How do I open a password protected file without the password? And, our Company does not have a master password so I can't use that password to open it.

©1997-2024 Intuit, Inc. All rights reserved.

Intuit, QuickBooks, QB, TurboTax, and Mint are registered trademarks of Intuit, Inc. Terms and conditions, features, support, pricing and service options subject to change without notice.

By accessing and using this page you agree to the Terms and Conditions.