How do I open a password protected file without the password? And, our Company does not have a master password so I can't use that password to open it.

[bbowie505]

How do I open a password protected file without the password? And, our Company does not have a master password so I can't use that password to open it.

[IntuitCharlene · Accepted solution]

Customer Service can do a Master Password Reset which allows you to open any client file. The Account Owner would need to contact Customer Service at 800-434-6818. 

[bbowie505]

ProSeries  was able to help me set up a Master Password then I used that password to get into the file that i couldn't get into.  Thanks much Charlene!!!

[IntuitCharlene]

I'm glad you were able to get the Master Password so you could get into that return!