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    How do I open a password protected file without the password? And, our Company does not have a master password so I can't use that password to open it.

    bbowie505
    Level 3
    ‎12-06-2019 10:09 PM

    How do I open a password protected file without the password? And, our Company does not have a master password so I can't use that password to open it.

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    IntuitCharlene
    Moderator
    Moderator
    ‎12-06-2019 10:09 PM

    Customer Service can do a Master Password Reset which allows you to open any client file. The Account Owner would need to contact Customer Service at 800-434-6818. 

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    3 Comments 3
    IntuitCharlene
    Moderator
    Moderator
    ‎12-06-2019 10:09 PM

    Customer Service can do a Master Password Reset which allows you to open any client file. The Account Owner would need to contact Customer Service at 800-434-6818. 

    **Say "Thanks" by clicking the thumb icon in a post
    **Mark the post that answers your question by clicking on "Accept as solution" and then just changing the Accept as solution to Mark as Best Answer, mine gets cutoff, so it is too long. I changed mine to the following and it fits. -->**Say "Thanks" by clicking the thumb icon in a post
    **Click "Mark as Best Answer " to mark the post that answers your question.
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    bbowie505
    Level 3
    ‎12-06-2019 10:09 PM
    ProSeries  was able to help me set up a Master Password then I used that password to get into the file that i couldn't get into.  Thanks much Charlene!!!
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    IntuitCharlene
    Moderator
    Moderator
    ‎12-06-2019 10:09 PM
    I'm glad you were able to get the Master Password so you could get into that return!
    **Say "Thanks" by clicking the thumb icon in a post
    **Mark the post that answers your question by clicking on "Accept as solution" and then just changing the Accept as solution to Mark as Best Answer, mine gets cutoff, so it is too long. I changed mine to the following and it fits. -->**Say "Thanks" by clicking the thumb icon in a post
    **Click "Mark as Best Answer " to mark the post that answers your question.
    0 Cheers






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