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E-file error

Level 1

Send Error, Your request was not understood by the e-filing service. - Invalid XML. cvc-type.3.1.3. The value 'MY FIRM NAME' of element 'senderEmail' is not valid. Please verify that your application program is up-to-date.

Return not transmitted.


I have been working with Proseries personnel for over 4 days on this issue. Any advice you can provide would be greatly appreciated. 

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1 Comment 1
Level 11
Level 11

Haven’t heard of this error before? Assuming you’ve tried updates, diagnostics verify internet etc.    Has it been working until recently? Is this first year w PS or has it worked previously?

if all else fails (including tech support and local IT) … backup client files to a new directory, uninstall PS, reboot, and reinstall program. PITA  and last resort

If at first you don’t succeed…..find a workaround
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