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2021 PDF data conversion
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225129
Level 1
02-14-2023
06:06 PM
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I paid $13.00 to convert a PDF 2021 to ProSeries software but its been over 24 hours and no date transferred YET
customer support not knowable to figure out why the data showing on 2022 ProSeries
2021 ProSeries is not allowing me to transfer the date any longer
Thank you
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2 Comments 2
Skylane
Level 11
02-14-2023
06:16 PM
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Sorry, unless an employee pops in that’s going to be a tech support issue and reimbursement. …. We’re all users here
If at first you don’t succeed…..find a workaround
225129
Level 1
02-15-2023
02:12 PM
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Today I called Lacerte customer service and they verified that
ProSeries does not convert PDF data, conversion can be done only by data backup.
ProSeries needs to train their support on data conversion.
ProSeries will import PDF such as W2 and KI and other for the same year such as W2 2022 can be imported on 2022 ProSeries tax software .
Why is Lacerte support are more knowledgeable than ProSeries ?
Thank you
