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See what's trending for the November 15th deadline (Form 990) and resources for the upcoming tax season. View ProSeries Hot Topics.
See what's trending for the November 15th deadline (Form 990) and resources for the upcoming tax season. View ProSeries Hot Topics.
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- E-file error
E-file error
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gbur321
Level 1
03-25-2023
09:44 AM
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Send Error, Your request was not understood by the e-filing service. - Invalid XML. cvc-type.3.1.3. The value 'MY FIRM NAME' of element 'senderEmail' is not valid. Please verify that your application program is up-to-date.
Return not transmitted.
I have been working with Proseries personnel for over 4 days on this issue. Any advice you can provide would be greatly appreciated.
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Skylane
Level 11
03-25-2023
08:12 PM
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Haven’t heard of this error before? Assuming you’ve tried updates, diagnostics verify internet etc. Has it been working until recently? Is this first year w PS or has it worked previously?
if all else fails (including tech support and local IT) … backup client files to a new directory, uninstall PS, reboot, and reinstall program. PITA and last resort
If at first you don’t succeed…..find a workaround
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