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- Re: E-file error
E-file error
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gbur321
Level 1
03-25-2023
09:44 AM
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Send Error, Your request was not understood by the e-filing service. - Invalid XML. cvc-type.3.1.3. The value 'MY FIRM NAME' of element 'senderEmail' is not valid. Please verify that your application program is up-to-date.
Return not transmitted.
I have been working with Proseries personnel for over 4 days on this issue. Any advice you can provide would be greatly appreciated.
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1 Comment 1
Skylane
Level 11
03-25-2023
08:12 PM
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Haven’t heard of this error before? Assuming you’ve tried updates, diagnostics verify internet etc. Has it been working until recently? Is this first year w PS or has it worked previously?
if all else fails (including tech support and local IT) … backup client files to a new directory, uninstall PS, reboot, and reinstall program. PITA and last resort
If at first you don’t succeed…..find a workaround
