Sharing the information with other users  

Today I called Lacerte customer service and they verified that

ProSeries  does not convert PDF data,  conversion can be done only by data backup.

ProSeries needs to train their support on data conversion.

ProSeries will import PDF such as W2 and KI and other for the same year such as W2 2022 can be imported on 2022 ProSeries tax software .

Why is Lacerte support are more knowledgeable than ProSeries ?

Thank you