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What's the email address for Proconnect Sales team?

workhard2022
Level 3

I am trying to do the 2024 pre-order for the Proconnect tax return and I have some questions about the pricing. I made several attempts to call their number on the website which is  (844) 861-3603, but nobody picked up the phone. Not sure if anyone knows an email address to contact them.  Can anyone help me with these pricing questions?

(1) I have been using Proconnect for 3 years and I noticed that they charge me a higher price year after year. Does this happen to every Proconnect client? Did I miss anything?

(2) When I attempt to do the 2024 Pre-order, the website shows a flat rate- for example, $58 per individual tax return no matter if I enter 20 returns or 200 returns. I thought the more returns I ordered, the better/lower price would be charged. Isn't this what their website has been marketing?

Thank you for being so helpful/sharing!

David

 

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1 Best Answer

Accepted Solutions
George4Tacks
Level 15

(1) Yes. No. Advertised price is the teaser to get new customers. The longer you use it, the fewer questions you have for support and the more they charge you. Interesting logic.

(2) I think they have a few bundles at various stages. The caveat is that if you buy 100, the credits expire at the end of the year - use 89 and you still pay for 100. They have now added on a flat fee of $99 per user. Call them at 833-974-5683 Monday - Friday, 6:00 am - 3:00 pm (PT)

https://accountants.intuit.com/tax-software/tax-online/pricing/

https://accountants.intuit.com/support/en-us/help-article/intuit-account-settings/contact-proconnect...

 


Answers are easy. Questions are hard!

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1 Comment 1
George4Tacks
Level 15

(1) Yes. No. Advertised price is the teaser to get new customers. The longer you use it, the fewer questions you have for support and the more they charge you. Interesting logic.

(2) I think they have a few bundles at various stages. The caveat is that if you buy 100, the credits expire at the end of the year - use 89 and you still pay for 100. They have now added on a flat fee of $99 per user. Call them at 833-974-5683 Monday - Friday, 6:00 am - 3:00 pm (PT)

https://accountants.intuit.com/tax-software/tax-online/pricing/

https://accountants.intuit.com/support/en-us/help-article/intuit-account-settings/contact-proconnect...

 


Answers are easy. Questions are hard!