What's the email address for Proconnect Sales team?

[workhard2022]

I am trying to do the 2024 pre-order for the Proconnect tax return and I have some questions about the pricing. I made several attempts to call their number on the website which is  (844) 861-3603, but nobody picked up the phone. Not sure if anyone knows an email address to contact them.  Can anyone help me with these pricing questions?

(1) I have been using Proconnect for 3 years and I noticed that they charge me a higher price year after year. Does this happen to every Proconnect client? Did I miss anything?

(2) When I attempt to do the 2024 Pre-order, the website shows a flat rate- for example, $58 per individual tax return no matter if I enter 20 returns or 200 returns. I thought the more returns I ordered, the better/lower price would be charged. Isn't this what their website has been marketing?

Thank you for being so helpful/sharing!

David

[George4Tacks · Accepted solution]

(1) Yes. No. Advertised price is the teaser to get new customers. The longer you use it, the fewer questions you have for support and the more they charge you. Interesting logic.

(2) I think they have a few bundles at various stages. The caveat is that if you buy 100, the credits expire at the end of the year - use 89 and you still pay for 100. They have now added on a flat fee of $99 per user. Call them at 833-974-5683 Monday - Friday, 6:00 am - 3:00 pm (PT)

https://accountants.intuit.com/tax-software/tax-online/pricing/

https://accountants.intuit.com/support/en-us/help-article/intuit-account-settings/contact-proconnect...