Ohio tax returns and client letter

[Debst99]

My Ohio clients that owe and I put on the form to withdraw the payment, the client newsletter shows the amount twice and instructs them to send in payment and also to have it withdrawn.  I talked to Proseries a long time yesterday and they couldn't fix it.  What do I tell my client?  I don't want it withdrawn from their account and for them to send the payment in.  It doesn't happen on the Michigan returns.  Thank you.

[gabletax]

We're having the same problem with the Ohio client letter in ProSeries.

[Debst99]

Did you call them also so they can hear from more people?  What are you going to do if it is not resolved?

[gabletax]

I posted about it here 

https://accountants.intuit.com/community/proseries-tax-discussions/discussion/ohio-client-letter-tri...

and just received a response from Kathi at Intuit that it will be fixed in a future update. Not sure what we'll do if it doesn't happen.