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My Ohio clients that owe and I put on the form to withdraw the payment, the client newsletter shows the amount twice and instructs them to send in payment and also to have it withdrawn. I talked to Proseries a long time yesterday and they couldn't fix it. What do I tell my client? I don't want it withdrawn from their account and for them to send the payment in. It doesn't happen on the Michigan returns. Thank you.
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We're having the same problem with the Ohio client letter in ProSeries.
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Did you call them also so they can hear from more people? What are you going to do if it is not resolved?
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I posted about it here
and just received a response from Kathi at Intuit that it will be fixed in a future update. Not sure what we'll do if it doesn't happen.
