Debst99
Level 4

My Ohio clients that owe and I put on the form to withdraw the payment, the client newsletter shows the amount twice and instructs them to send in payment and also to have it withdrawn.  I talked to Proseries a long time yesterday and they couldn't fix it.  What do I tell my client?  I don't want it withdrawn from their account and for them to send the payment in.  It doesn't happen on the Michigan returns.  Thank you.