Welcome back! Ask questions, get answers, and join our large community of tax professionals.
- Topics
- Training
- Community
- Product Help
- Industry Discussions
- User Groups
- Discover
- Resources
See what's trending for the November 15th deadline (Form 990) and resources for the upcoming tax season. View ProSeries Hot Topics.
See what's trending for the November 15th deadline (Form 990) and resources for the upcoming tax season. View ProSeries Hot Topics.
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
- Intuit Accountants Community
- :
- ProSeries Tax
- :
- ProSeries Tax Discussions
- :
- User Access for ProSeries
User Access for ProSeries
Options
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
markhurst
Level 3
02-12-2021
10:55 AM
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report Inappropriate Content
Anyone else having issues with new users set up in proconnect that are unable to access ProSeries software? It seems to be an issue on Intuit's side with credentialing and their access rights setup. Error message shows up when they try to log in saying your firm administrator needs to grant you access. However they have already been invited. In a separate, but maybe related note, in the 2019 software the option to "Manage User Rolls" is now greyed out.
Labels
This discussion has been locked.
No new contributions can be made. You may start a new discussion
here
1 Comment 1
Kim Brown
Level 1
02-12-2021
02:26 PM
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report Inappropriate Content
I think this may be related to my problem as well. Please be careful because we found out the hard way that the "User Roles" don't apply anymore when it comes to deleting tax returns. Previously only Administrator's could delete returns.
