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See what's trending for the November 15th deadline (Form 990) and resources for the upcoming tax season. View ProSeries Hot Topics.
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- User access issue for proseries 17
User access issue for proseries 17
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Ray10
Level 1
08-30-2022
02:07 PM
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We have installed ProSeries17 Network edition so we can collect previous years tax records and bring them forward into ProSeries 2021 Standalone edition.
The 2017 install completed successfully. However, it gives the error:
"ProSeries Access Rights requires an important file that is missing, corrupt, or has been modified. Please contact ProSeries Support."
We spoke with ProSeries Tech Support and they said they cannot help. Only this community can help.
How can we fix our 2017 Access Rights issue?
Please help,
Thanks,
Ray
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2 Comments 2
George4Tacks
Level 15
08-30-2022
03:32 PM
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Did they suggest using ProSeries Tool Hub
https://proconnect.intuit.com/community/help-articles/help/fix-common-problems-and-errors-with-the-p...
You can do a new install with FORCE. Maybe do a stand alone install and work from there to bring forward.
Answers are easy. Questions are hard!
Intuit_hieu
Employee
08-30-2022
05:50 PM
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Hi @Ray10 , had you figured out the issue? if not please send your contact info to proseries_engineering@intuit.com. Also include the link to this article: https://proconnect.intuit.com/community/proseries-tax-discussions/discussion/user-access-issue-for-p....
Thanks,
-Hieu
