Welcome back! Ask questions, get answers, and join our large community of tax professionals.
Showing results for 
Search instead for 
Did you mean: 

Unable to retrieve license

Level 2

My program is not allowing me to retrieve the product license files so basically I am able to login but unable to do anything as it shows that I am "unlicensed" - all of my license information is in order so there is no reason this should be happening. Anyone have any idea what to do to combat this? 

0 Cheers

This discussion has been locked. No new contributions can be made. You may start a new discussion here

3 Comments 3
Level 4

Can you describe exactly what happens when you invoke the menu "Tools->License Products"?

0 Cheers
Level 2

I restarted the computer and went to tools, license products and then it came up as it should. Maybe it just needed a minute! Thanks!

Level 15

Glad we could help. 😀

0 Cheers