State Return not printing to PDF

[JeffCPA]

Good morning.    Here we go again.  I have had this issue multiple years, and here again now in tax season 2024.    When I complete a tax return, (federal and state) and print to PDF here is what happens almost always:

1.  Client copy PDF of the federal and state return (which includes cover letter invoice, etc.) prints fine to a fll PDF;

2.  Preparer copy PFD of federal and state return (which includes all of the same things) will print the cover letter invoice, federal return, and all notes; but state return does not get printed.   Unknown error #10250.

This has been going on for multiple years now.   Very frustrating.  

[jeffmcpa2010]

I never print different copies (client, filing, preparer). I just get the Filing copy set up to print everything I want, and use the "select which forms print" on the printing page if there are any I want to delete for that particular return.

Never had a problem in 20+ years with getting what I want printed to either printer or PDF.

I'm sure that may not work for everyone, but it gets the job done for me.

[Just-Lisa-Now-]

that 10250 error has plagued people for years, I only had it happen once years ago, I powered off my printer and rebooted the computer it never came back again.   FWIW I do the same as jeff, I only pint the File Copy and I add a few handy worksheets to it.

https://accountants.intuit.com/support/en-us/help-article/printers-printing/resolving-printing-error...

[ljr]

I only use the filing copy - we print 2 - one for client one for us

I've never messed around using the other ones

[MykMiller]

I only do the filing copy.  I do print and pdf.  Print copy for client and pdf for me.  Never have any problems.

[JeffCPA]

Hi Folks.   Appreciate the feedback.   I print to paper very few tax returns, as most clients want the PDF mailed to them in a secure email (and that email a secure password protected tax return really never works right for me either---maybe I'm the problem).    When I prepare a tax return, from time to time I will insert my own notes and reminders of various types about certain entries I am making on the return that I want to remember later.  Those notes I enter are for me when I prepare future returns, and not for the client.   And I can tell the software to apply those notes only to a "preparers copy."   So, I like to print to a pdf the preparer's copy, so that I have those notes for future reference. 

But regardless of that, what makes absolutely no sense to me is this:  a) I can print a pdf of the filing copy and it will print the entire return fine (federal, state, letters, invoice, etc) b) I can print a pdf of the client copy and it will print the entire return (federeral, state, letters, invoice, etc.) fine--most of the time; and c) I can print a pdf of the preparer's copy, and it will almost always give me the printer errror code 10502 and only produce the pdf of the federal return. 

I was on the phone with pro series tech for an hour the other day, and no real explanation, but we did uninstall and reinstall pro series, and that seemed to fix things.   However, a few returns later back to same issue.   Later solution seems to be that when I am getting read to print to pdf, at bottom I can select "choose what forms print" and click uncheck all, and then click "check all".    When I do that, and then print, it is working fine.   Crazy odd.