ProSeries has FREE product support from agents 24/7. How do we access that?

[TaxGuyBill]

Somebody pointed this out on Facebook:

https://proconnect.intuit.com/proseries/

So how do we access that 24/7 product support from agents?

[TaxGuyBill]

@IntuitAustin 

@IntuitBettyJo 

[IRonMaN]

That's an easy question.  You get the support when you call exactly at 24 o'clock and 7 o'clock.  The rest of the day you get to listen to hold music.

[rbynaker]

Maybe they're referring to Jack Bauer and James Bond.

Or maybe they only have 3.428571 U.S. based agents

[TaxGuyBill]

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@rbynaker wrote:

Or maybe they only have 3.428571 U.S. based agents

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That makes so much sense.  I must have mistakenly read it as 24 hours, 7 days.  But nowhere does it actually say that, so you must be right, it is 24 divided by 7.  Thanks for the clarification.   😂

[IntuitBettyJo]

Hi @TaxGuyBill 

I'm not aware of any changes in staffing for next tax season.  I'm pretty sure there was a miscommunication somewhere, but let me see what I can find. 

Thanks for the mention. 

-Betty Jo 

[TaxGuyBill]

Thanks for the response.

Apparently that statement is also in a printed brochure that was mailed out to some people.

[IntuitAustin]

We apologize for the confusion caused by a marketing statement regarding our customer support schedule and extended Intuit customer support hours in-season. To clarify: Our Customer Success team offers extended support hours during tax season. You can find our customer support hours here: https://proconnect.intuit.com/community/order-products-from-intuit/help/how-to-contact-proseries-for... 

Our members also provide 24/7 support to each other. We also hope that recent additions to our support offerings, including enabling you to schedule an appointment or request a call back, give you the additional help and flexibility you need during tax season.

[taxshack]

The advertising says agents are available 24/7.  Per your response, this is intentionally false advertising and Intuit is purposefully misleading potential new customers.  This should be corrected immediately.  I am reporting this to the Federal Trade Commission. 

[qbteachmt]

@TaxGuyBill 

"Our members also provide 24/7 support to each other." <== isn't this You?

[sjrcpa]

I didn't know we were members. Of what?

Is the "schedule an appointment" for Support for real? Or more false advertising?