We apologize for the confusion caused by a marketing statement regarding our customer support schedule and extended Intuit customer support hours in-season. To clarify: Our Customer Success team offers extended support hours during tax season. You can find our customer support hours here: https://proconnect.intuit.com/community/order-products-from-intuit/help/how-to-contact-proseries-for... 

Our members also provide 24/7 support to each other. We also hope that recent additions to our support offerings, including enabling you to schedule an appointment or request a call back, give you the additional help and flexibility you need during tax season.