Need Help with System Error

[cimeron01]

I am unable to start my tax program. I'm getting a system error. It says: "The code execution cannot proceed because mfc140.dll was not found. Reinstalling the program may fix this problem."  

I tried reinstalling the program, but it didn't help. I haven't tried uninstalling and then reinstalling, but I'm afraid if I uninstall I will lose my work. That may not be true, but I don't know and don't want to try until I know. 

I will call customer support tomorrow if I can't fix this today, but was hoping to fix today. Thanks.

[IntuitKatie]

@cimeron01 Thank you for being part of this Community and for posting your questions and concerns. We truly appreciate you being here. This certainly is not the experience we want for our customers. We ask you to please reach out to ProSeries Support for assistance, as they can best help with your specific situation.  Thank you again for being part of the community.

[Just-Lisa-Now-]

That's a Windows System file, do you have any Windows updates waiting to install?  

[cimeron01]

I didn't see anything, but I guess I needed to download the latest Visual Studio Redistributable from Microsoft. No idea what that is, but I asked an AI assistant and it told me what to do. Haha. It is working now. Thank you. 

[ljr]

check your windows updates - that's usually the failure 

[Kathi_at_Intuit]

Hi @cimeron01 If you’re still experiencing this issue after trying the suggestions above, please try running the Component Repair Tool in the Tool Hub for ProSeries. This tool can resolve issues with system components that ProSeries relies on to function properly.

[Mikehep5]

I'M UP TO DATE WITH WINDOWS UPDATES

[Mikehep5]

I will reach out on Monday but I am dead in the water for 2 days. Not a great solution

[Mikehep5]

All Windows updates are current. Thank you though

[Just-Lisa-Now-]

You need to fix Windows to fix this, enter the phrase you gave us into google and you'll find this

[IntuitKatie]

@Mikehep5 Thank you for being part of this Community and for posting your questions and concerns. We truly appreciate you being here. Have you tried updating the Visual C++ redistributable package? See this article for more Information: Instructions to install VC++ Redistributables
If this does not resolve the error, here's how you can contact us for assistance: ProSeries Support.
Thank you again for being part of the Community.

[Mikehep5]

Thank you. Everything up and running again, thank the Lord 🙌

[Mikehep5]

Thank you Lisa. Evrything great, praise the Lord. You are a blessing 🙌