missing 8962

[emcwillard]

I am trying to file my clients taxes but the program rejected it and said she is missing her 8962 and 1095A which I appreciate that it is letting me know ahead of time. My problem is she says she doesn't have a 1095A and her employer provided a 1095 C . I told her to call the marketplace and double check but I am wondering if anyone else has this problem?

[Just-Lisa-Now-]

She needs to call healthcare.gov and see if they have anything on file for her SSN.

I have seen some other posts about 8962 rejections that appear to be erroneous, so it may just be a bad IRS rejection.

[Taxprohere]

Was this an IRS reject or a ProSeries error diagnostic?  If within the program, sounds like you have some entry creating the expectation of F8962.

[emcwillard]

Well folks, after insisting she didn't have marketplace insurance it ended up being that she did have a 1095 A and the taxes went through fine. 

so it begins