Log In

[judys3]

Is anyone else having issues logging in today?  Wondering before I call tech support.  I enter my password then a pop up shows "name missing".  I have tried to view on website but the account information isn't loading either.  

[Teetime0067]

Same problem here. 

I have returns due tomorrow.

[judys3]

Thanks.  I do as well.  Hopefully it is fixed soon.

[AndresVTB · Accepted solution]

Same issue with Lacerte, admin accounts don't know any of our products if we log in online. Tech support is swamped, eventually you get a message to keep trying and you'll eventually log in (which I did).

[ewahlstrom1255]

Yes, I am having this issue with 2023 software. I tried to call tech support and the auto-attendant said they were closed.

[Just-Lisa-Now-]

Same for me, and when I click the Account management link on the screen it takes me to a Training Portal.  SMFH

[Diamond Tax Returns LLC]

same problem here.

[judys3]

Thank you.  It took SEVERAL attempts but I did finally get logged in as well.  

[Jeff Red bank]

Same here, and my early year access was removed for no reason. Asking send email to admin to grant me access, but my boss did not got any email

[Vandee Lee]

Yes, the 990 form Return is due tomorrow, May 15, 2025. I called the Office, but it is closed. I tried to increase my PPR, but no one helped.

[khcpa12]

I cannot login to Proconnect either

[dsteincpa]

Yes, Proseries /Intuit - WAKE UP!!!!

[dascpa]

This is across all Intuit Platforms.  See https://status.quickbooks.intuit.com/ for QB status. 

[abctax55]

1)  I just got an email from them "we are aware, yada, yada.

2) FWIW - I was able to log in (Lacerte) with no issue.   YMMV

[dmhilburn]

Same here, I went to task manager, and closed out, and logged in again and it worked.

[JRC]

Was there a Fix to this?   I haven't been able to login to Proseries 2024!

[judys3]

I kept trying to log in and finally was able to.  I had no issues this morning.

[JRC]

I keep trying and get thee 4 dots spinning.

[IRonMaN]

Sounds like yesterday's problem is fixed but you found a new problem.

[JRC]

Yes its a glitch in the program and fix was to use the Ctrl key + Right click on mouse and select Reload.

Very simple once you know how to fix.

Thanks to support, which I should have called sooner.  haha

[IRonMaN]

Yay for support.  That's one in a row for satisfied customers.  Let's see if they can keep the streak going. 😀