Initial Sign on

[Dougf1]

I'm a new user to ProSeries.  When I installed I failed to sign in initially as an administrator.  Now when I try to sign in a receive a message to notify my administrator.  Problem is is that I'm a one-man show and need to be the administrator.  How do I get setup as the administrator?

[Just-Lisa-Now-]

I remember seeing this complaint alot early in the season...I cant remember how to fix it though and I cant seem to find the right keywords to search for any of the posts.

@IntuitAustin  @IntuitBettyJo  @AshleyatIntuit  

One of you must have the link to the fix for this, right?

[IntuitBettyJo]

Hi there, 

Generally, that means you didn't sign in with the right zip code and account number, however here is an article that can help you change the administrator. https://proconnect.intuit.com/community/help-articles/help/how-to-change-intuit-proconnect-proseries...

Hope this helps! 

Cheers!

Betty Jo 

[Dougf1]

The article suggests uninstalling and reinstalling.  How do I do this?

[IntuitBettyJo]

Here are articles on how to uninstall and reinstall ProSeries for you.

Standalone: https://proconnect.intuit.com/community/help-articles/help/uninstall-rename-and-reinstall-intuit-pro...

Network Installation: https://proconnect.intuit.com/community/help-articles/help/uninstall-rename-and-reinstall-proseries-...

Cheers! 

Betty Jo 

[Just-Lisa-Now-]

Thanks BettyJo! I'll add this problem/answer to my list of macros!

[IntuitBettyJo]

Anytime! I also sent a request to our content team to add the "uninstall and reinstall" articles to the related article section to help reduce confusion. 

Cheers! 

Betty Jo