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i need the 2023 pro series you had alternative card when i had to cancel the primary card you had now you have the replacement card as primary i can not see how to pay now

agwest
Level 1
 
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2 Comments 2
Jim-from-Ohio
Level 11

two ideas:

1 Have you checked the card on file by logging in to your account online:

https://accountants.intuit.com/

2. If that does help you probably have to call customer service. 

Just-Lisa-Now-
Level 15
Level 15

Im guessing a call

https://proconnect.intuit.com/support/en-us/help-article/intuit-product-orders/contact-proseries-hel...

will be needed if the auto-renew tried to charge a non-working card, I doubt it will try again just by updating the card on file.


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪