I cannot get the menu bar to work and I cannot get the clients to open

[balbal]

I've downloaded the 2024 Pro Series and it worked fine until Dec 22,2024.  Now after I sign in it opens, but the menu bar goes grey and nothing can be accessed.  My clients are all listed but I cannot open them.  I have done all updates and used tool Hub/repair.  Any suggestions?

[Terry53029]

Have you tried repair updates from the windows menu. Try refresh updates from top menu. Try rebooting computer. If no luck uninstall program from windows settings, then reinstall

[balbal]

I already did all the things you have suggested

[Just-Lisa-Now-]

If youve done everything Terry suggested, sadly, it sounds like you'll need to call support.

[ramky1]

@balbal Could you send ProSeries logs located at "C:\ProWin24\32bit\logs\" zip this folder and send it to proseries_engineering@intuit.com 

[balbal]

done