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    • Created with Sketch. See what's trending for the upcoming tax season. View ProSeries Hot Topics.
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    I can't open Proseries Professional 19

    roriggs
    Level 2
    ‎07-15-2020 05:11 PM

    I get the icon asking if I want program updated.  I check ok but nothing happens

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    3 Comments 3
    AshleyatIntuit
    Employee
    Employee
    ‎07-15-2020 05:46 PM

    Close ProSeries, go to the Windows icon, and all programs, under the folder for ProSeries 2019, click on Repair Updates.

     

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    roriggs
    Level 2
    ‎07-15-2020 05:51 PM

    Finally I went to the "Tool - Connected Customer" on the program menu and it opened!  

    AshleyatIntuit
    Employee
    Employee
    ‎07-15-2020 06:19 PM

    Connected Customer is the tool that prompts your Customer Account Number and zipcode, which is used for licensing purposes, that then prompts the software to relicense.  Good to know.

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