roriggs
Level 2
07-15-2020
05:11 PM
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I get the icon asking if I want program updated. I check ok but nothing happens
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AshleyatIntuit
Employee
07-15-2020
05:46 PM
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Close ProSeries, go to the Windows icon, and all programs, under the folder for ProSeries 2019, click on Repair Updates.
roriggs
Level 2
07-15-2020
05:51 PM
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Finally I went to the "Tool - Connected Customer" on the program menu and it opened!
AshleyatIntuit
Employee
07-15-2020
06:19 PM
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Connected Customer is the tool that prompts your Customer Account Number and zipcode, which is used for licensing purposes, that then prompts the software to relicense. Good to know.