Has anyone else experienced returns printing only PARTS of some pages?

[Arnie in Oregon]

Throughout season, I've had this weird printing problem -- on about Page 20 of many returns (especially those including California Forms 540), the returns start printing only portions of each page.  I will get the basic text of a given page's form, but all of the data input onto it just doesn't print out.  I have to close Acrobat and reopen it, and print only a few pages (sometimes just ONE) at a time.  And every now and then, I have to completely restart the computer to clear the problem.

I've called Proseries help, and they say no-one else has reported the problem.  I've spoken to Brother (I have a laser MFC-L5850DW), and they correctly point out that the printer is not experiencing any problems with any other documents besides my tax returns created in Proseries.

I've ended up wasting a LOT of paper, having these "zombie pages" print out half-full.  It's been a real drag, and I never had this problem any other year.

[Just-Lisa-Now-]

Lots of people seem to have oddball printing issues, many people Print to PDF first then print a hard copy from the PDF....do the PDFs also have missing parts ?

[Arnie in Oregon]

I always print to PDF first.  The PDFs on screen have everything they should.  Something just breaks down between the PDF and the printer.  Again, it especially seems to happen as the print job hits the pages of a California return.

I've never, ever had this happen before, and I've been using Proseries since 1998.

[Arnie in Oregon]

Here's a sample -- the form is still there, but it's like the data has just been left out.

[Anonymous]

@Arnie in Oregon If you haven't seen it yet, browse the steps in this article: Resolving printing errors in ProSeries

[Arnie in Oregon]

Thanks.  I'll check it out.

[BobKamman]

That happens occasionally on some state returns I don't regularly prepare.  California, Ohio, New York.  The data is there, but the text of the form comes out looking like hieroglyphics.  I print the defective pages one at a time.  Next time maybe I'll try the pdf solution.  Also using a Brother printer.  

[rileymcinnis]

Yes, I'm having the same problem, also with a Brother printer, however, it's NOT the printer.  It doesn't seem to be Adobe either.  Has Intuit solved this problem yet?

[Intuit_Ruben]

Did you try the PDF solution? 

[rileymcinnis]

Thank you for the response.  I'm looking at it now.

[Arnie in Oregon]

At my last chat with them, Intuit denied that it was their issue.  I'm just going through the annoyance of printing pages 1 at a time where I find it happening.  It usually starts with state returns, especially California.

[Arnie in Oregon]

I've always printed from PDFs.  That "solution" is no solution, since it's the way I've always done it in the first place.

[rileymcinnis]

OK, the CA State return will print as a 'graphic', but that's an unnecessary workaround for a flaw in the software.   I've used Pro Series for years now, never before was there a problem printing a PDF.   Intuit, you really need to fix it rather than pushing off this workaround as a solution. 

[Arnie in Oregon]

DITTO!

I've been using ProSeries since 1998, Intuit.  How about doing a solid for a 27-year loyal customer?!