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- Re: E-signature is preventing the E-File process.
E-signature is preventing the E-File process.
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Jimmyk821
Level 1
Monday
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Every time I request an E-signature form a Client, it tells me it cannot process the request. There are no alerts on the client's return, Pro series help desk tried everything to resolve including uninstalling and reinstalling the software. I am still unable to e-file my client's returns.
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1 Comment 1
IntuitGabi
Community Manager
yesterday
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Hi @Jimmyk821,
This unexpected behavior has been reported to development for further review for 2024 eSignature Errors When Submitted Using One Click Signature: Request Not Sent in ProSeries. As we review this, the workaround is eSignatures can be sent from the Client Screen.
Keep me updated if this is resolved for you.
