- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report Inappropriate Content
It does not work with the 2019 product. It worked using 2018 but my new computer has Outlook 2019 with 64-bit whereas my old used Outlook 2010 with 32-bit.
This discussion has been locked. No new contributions can be made. You may start a new discussion here
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report Inappropriate Content
Correct. ProSeries needs 32 bit. You may be able to uninstall Outlook and reinstall it as 32 bit.
https://accountants-community.intuit.com/articles/1859148-set-or-change-default-email-program
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report Inappropriate Content
This is the same solution that worked for me. Actually, MS Office needs to be uninstalled as 64bit and re-installed as 32bit.Then the client organizer e-mail function will work.
I tried a half dozen other solutions and this is the only one that did the trick.
I have an Outlook support contract with Microsoft so the agent helped me through it. I believe that with Office 2016 Home and business, you will need a Microsoft account to log into to get the software download and then license it again after installation.
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report Inappropriate Content
This is an inconvenience that reflects poorly on ProSeries.
When will this be fixed to run on the 64 bit version of outlook?
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report Inappropriate Content
After all of the testing I did around this problem, and downgrading my MS Office to 32bit (from 64), I found a configuration item in ProSeries Professional for 64bit e-mails. I had user rights permissions that I was trying to fix and found this setting under Tools/Options/General/Email Options - Use 64-Bit E-mail Client. Maybe this is the correct fix for the problem. I may be able to test it on one of my workstations, but the server I use myself is working so I don't want to mess anything up right now. It's time to make donuts.