Can't open ProSeries 2020 Error Message "Index was outside the bound of the array".

[Mike Reed]

I can't open ProSeries 2020. I receive an Error Message "Index was outside the bound of the array". I can open other years, but not the 2020 version. I can't find any help online for the issue as it relates to ProSeries. I have gone through two customer service reps and also spoke to Microsoft (windows operation system) but the issue is still not resolved.

I have uninstalled, rebooted, to no avail. Any help is appreciated. 

Mike 

[Just-Lisa-Now-]

I googled that message, doesn't appear to be an Intuit message.  Looks more like a Windows coding error.  But since its only happening with PS 2020, Id try using REPAIR UPDATES from the ProSeries 2020 Programs menu...maybe you got some kind of corrupt installation file on the most recent PS update...this would flush out all prior updates and download fresh.

@Orlando have you seen this before?

[Mike Reed]

[Just-Lisa-Now-]

I tagged an Intuit engineer above...but I cant find any other reports of this error with ProSeries, so my guess its its some kind of conflict with Windows....that message is all over google as a coding error, but no mention of Intuit.

Did you attempt the Repair Updates?

[Intuit_hieu]

Could you please zip the logs folder from c:\prowin20\32bit, and email it to proseries_engineering@intuit.com

[Mike Reed]

Hi Hieu. Please tell me what you mean by "the logs" and I will provide this information to you. I really appreciate the help and support.

[Intuit_hieu]

The 'logs' folder under c:\prowin32\32bit

 

[Genxtax]

Hi Hieu,

I just emailed to you as a zip file. Thank you, and the community,for your help.

Mike 

[Genxtax]

Hi Lisa,

I can't open 2020, so I can't try the fix you suggested. I appreciate the help.

Mike 

[Just-Lisa-Now-]

It seems to work best with Proseries closed...this is a screen shot for 2019, but 2020 has the same option in the Windows programs menu.

[Genxtax]

Hi Lisa, good information and thank you for the suggestion. However, I gave it a try, but still the same result.

[Mike Reed · Accepted solution]

Hieu provided me an answer off line that resolved the issue. Thank you everyone for you input and help.

Mike 

[Just-Lisa-Now-]

Could you maybe add the "fix" tho this thread and mark it as Solved so in case anyone else has this issue, they can find the answer?

[Mike Reed]

I was told to delete the hb.db and customviews.xml from the Homebase folder & relaunch PS  again. It worked!  

[bmg]

WELL THAT DOESEN'T DO THE REST OF US ANY GOOD???

[bmg]

And how do we get to the program menu if ProSeries 2020 does not start?

[abctax55]

You do the deleting via file explorer (as is shown in the answer posted by @Mike Reed  ), NOT thru the program itself.  

[Just-Lisa-Now-]

Look at the post right above yours, Mike explained how he fixed it.

[Intuit_hieu]

Hello @bmg! Had you tried to remove CustomViews.xml as suggested above?

If you are still running into the issue, could you please email us (proseries_engineering@intuit.com) your CustomViews.xml file.

Thanks,

-Hieu

[ldouglas]

I am getting the message "Index outside the bounds of the array" when attempting to launch Proseries 2020. I've seen a few other posts about it but cant seem to get to the solution that was offered. Any help will be appreciated.

[Intuit_hieu]

Could you please update to the latest ProSeries? We had a release on 9/22 which supposes to address the issue. Thanks!

[TaxLady1_]

How do you update without opening intuit proseries.

[Intuit_hieu]

@TaxLady1_ 

you can run update ProSeries from the Windows' menu as shown in the attached image

[pacfanab]

I'm having this issue today - followed the solution in the original post.   Did not work -- Ran update on ProSeries and tools repair.....still doesn't work -- HELP!

[Intuit_hieu]

Are you available sometime today for a zoom session? If you do, please send an email to proseries_engineering@intuit.com, and include the URL of this thread in the email (https://proconnect.intuit.com/community/forums/replypage/board-id/203/message-id/96385).

[Befuddled]

Today is 12/20/21. Just sent email to Pro Series Engineering.  Not one of the solutions offered in the thred helped in any way.  Stuck.  Can't print client labels for mailing to go out a week from now.  Can't offer Clients updates on estimated taxes.  Very upset. 

[Just-Lisa-Now-]

Youre not the original poster, right? Are you getting the index outside of array message also? or is your situation different?

[APCPA]

I had this same problem today.  Tried the fix “ delete the hb.db and customviews.xml from the Homebase folder & relaunch PS “ and repaired all updates.  That did not fix the problem.

I uninstalled the windows update KB5008212 Security update for windows installed 12/15/21 and now Pro Series 2020 is working again.

Pro Series, can we get an update to fix this so I can reinstall the windows security update?

[APCPA]

Check to see if windows installed a security update on your computer last week.  I uninstalled the one that installed on mine last week and Pro Series started working again.

[Intuit_hieu]

@APCPA 

Sorry to about the issue? Could you please send us your contact info to proseries_engineering@intuit.com? We will reach out to you for troubleshooting.

Thanks!

-Hieu

[abctax55]

@Intuit_hieu 

@Befuddled is the newest poster with an issue.

[Befuddled]

I can OPEN proseries but all my client database is missing!  All I did was uninstall the Windows update.  Please let me know what you need EXACTLY and I'll send.

[KK16]

Today is 1-10-22 - I am having the exact same issues as you.  I have followed this thread and done everything in this thread that has been instructed to do.  Still getting the error message "Index was outside the bounds of the array."

Any other help would be appreciated.

[Just-Lisa-Now-]

@Intuit_hieu  heres another one for you!

[Intuit_hieu]

@Befuddled are you still having issue? if you do please run to repopulate the Homebase. Sorry for the late response

 

[Intuit_hieu]

@KK16 Could you please send your contact info to proseries_engineering@intuit.com. Sorry for the trouble.

[KK16]

I sent my contact info to the email address you provided.

Thank you very much!

[hnouri]

I tried the information provided on this website, but nothing worked out. I saw my 2020 QuickBooks needs updates. After updating my QuickBooks, everything is working now.