Proseries & QuickBooks programming errors that are never addressed

[Basta]

I just spent another 25 minutes with support trying to simply log in to Proseries.  This is after spending time trying to get in on my own b/c i've already had two different, lengthy sessions over the past two weeks running the same drill.

Was told the previous session that this was a "programming error" and that they're "working on it".  Ran through the same time-wasting cycle of the link that they send which cycles into a dead end screen and never offers a reset option.  

Finally the agent just sent the email to "reset password" and it's done (until i try to log in again next time i guess like just happened).  when i said that next time i'll call and just ask for that final reset email, i was informed that they have to go through the process of trying to get us to "self-help" this problem.

How dare they. 

Between this typical type "programming" error that they're "working on", and the same "programming" errors that they're "working on" in QuickBooks on-line (e.g. no downloads from some of the major banks credit cards so that no matter the transaction volume, the staff has to manually input it all), it seems that the more they charge the less they maintain.

Are they trying to push us off Proseries?  I know they want to push us on to QB on-line, the reader's digest version of an bookkeeping package, so why this issue there?

Am i just snake-bit or has this been a problem to others?

Trust me.  I have considered moving from both platforms every year but always worry that pain of transition will outweigh the pain of continuing with this farce of Intuit service.

I always apologize to the poor agents i end up venting to during these sessions.  i explain that i'm not angry at them but just so totally/fatally burned out on Intuit that i can no longer contain myself.  Once one agent suggested that i direct my issues (about the CC downloads) to the programming/admn staff directly which i did.  I asked for a call/response; didn't hear back and problems still never fixed.

Does anyone among us users have anything to share?

Basta!

[Just-Lisa-Now-]

Im not sure what the issue was (you failed to include any explanation of what happened or what messages you received) or what this ":programming" issue might be, I havent seen any other posts of this nature, so it doesnt appear to be a widespread problem.

If your password wasnt being accepted, you could have choose Forgot Password from the log in screen at anytime and reset it, so Im  not sure what kind of Self-Help process was needed.

[IRonMaN]

Anyone owning an Intuit product has a love/hate relationship with Intuit.  Well, I guess the scale is tipped way over to the hate side of things in reality.  Users despise Intuit support staff because overall they suck.  Once in awhile you get lucky and get a knowledgeable person, but most of the time you end up with someone who doesn't know what day it is reading off of "cue cards" as they speak to you.  And to add icing to the cake that we call Intuit, they never, ever seem to listen to its customers when they make suggestions or express frustrations.  If you want Intuit to listen to you, you need to buy stock in Intuit.  Making shareholders happy is their only mission in life.