Im not sure what the issue was (you failed to include any explanation of what happened or what messages you received) or what this ":programming" issue might be, I havent seen any other posts of this nature, so it doesnt appear to be a widespread problem.

If your password wasnt being accepted, you could have choose Forgot Password from the log in screen at anytime and reset it, so Im  not sure what kind of Self-Help process was needed.