Proseries Freezing

[dlramirez]

Almost every single time I switch to the state, well not every but usually when I switch over to the state proseries now freezes on me. It can be for 5 seconds, or 30 or even a minute sometimes more. It will happen almost every single time and sometimes it might not happen at all! Intuit and proseries support seem to blame my internet and that it is slow but i have 510 Mbps download speed and 358 upload speed so I do not think that is the issue. The program literally freezes not sure if anyone if running into the same problem and has found a solution. 

[Terry53029]

See this link: Hope it helps

https://accountants.intuit.com/community/proseries-tax-discussions/discussion/installed-proseries-20...

[TaxGuyBill]

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@dlramirez wrote:

 Intuit and proseries support seem to blame my internet 

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Do you have it installed on a cloud-based platform?

If it was installed on your computer (not a cloud), you shouldn't need ANY internet and whoever is telling you that is completely clueless.

Is this the new 2025 program?  If so, it tends to be pretty useless until at least mid-December (and even then, until mid-January until it is mostly functional).

[IRonMaN]

"whoever is telling you that is completely clueless"

But that does confirm that they really did contact support 😁

[Just-Lisa-Now-]

Which version and which year of ProSeries are you having trouble with?