ProSeries 2025 freezing from almost any option - Hope this helps someone!

[lori3]

I discovered late on 3-17-2026 that anything I tried to do in ProSeries 2025 froze the program and I was unable to do anything that made any changes. For example, if I edited a return when I chose to save the changes, the program froze. When I tried to edit a client letter, the program froze. If I tried to search for a client, the program froze.  We have a networked version and the other computers in the office worked fine. It was only affecting one workstation. I did the normal things including a clean install of that workstation and running ProSeries Tool Hub. After a while on the phone with technical support and no resolution, I decided to work from a different workstation for the time being. In fact, I had to explain to the technical support rep the standard folders that are installed on each workstation with each year. When I changed the default printer on the new workstation, suddenly that workstation had the exact same issue. I found that sometime with either a ProSeries or printer firmware update late on 3-17-2026, something wasn't compatible anymore. I changed the problem workstation to print at a different default printer and everything is back running fine everywhere. The printer in question is a Brother L8900CDW.  I wanted to let the community know in case this happens to you too.

[Kathi_at_Intuit]

Hi @lori3 Thanks for stopping by the Community and posting about ProSeries freezing. We appreciat you taking the time to share what fixed this for you so that it might help someone else in the future! 

We look forward to seeing you in the Community. 

[Skylane]

FWIW, I gave up on the PS print to printers at least 10 years ago. My office prints to pdf and then (staff) prints the pdf.  ADOBE does a much better job than PS and I need the PDF for my records anyway.