2FA and a deceased partner

[brunbennett1]

Alright so this one is kind of a tough one, but I'll try to explain. My old boss/partner was the registered accountant with intuit and the 2FA goes through a cell phone number which has since been shut off. (He passed last tuesday). I know the login info and I can access the email he used, but obviously no phone. Well i called intuit today to see if because I payed the license fee for the year, over 6k, if I could get a refund because it wouldn't be used not even once. She said I sent you an email, read it and call us back if you need too, well it was talking about transferring a business, and needing letters, and articles of incorporation, and whatnot. On top of that, if I can get them to agree to a full/partial refund, thats was payed for on a credit card that is now closed...I know this 12 problems in 1 but i could really use that 6k and i was supposed to get payed back as he made money this year.

[jeffmcpa2010]

Can you get the phone and number reactivated? That would be worth a try.

If not if the phone number is available (not sure how long before they go back into service after being discontinued) you could get another phone and request the same number - I was able to request a specific number when we got cell phones in the past - that might also work.

Other than that jumping through Intuit's hoops might be your only choice. It's possible that the person incharge of the previous owners estate, might be able to help authorize intuit to assign another number as you being able to operate might be important to maintaining assets of the estate.

Other than that I have no helpful ideas - this was just a few minutes of brainstorming ideas. Good luck ! hope something works.

Oh - and I think it's worth a few days of trying to get access to the current purchased program, as purchasing another copy under your own name and then trying to get a refund on the original might be problematic, ALTHOUGH there might be a path for the Estate Representative to request that refund on behalf of the estate? (another idea popped up while I was typing)

Hope this works out for you.