Process payment for filing to print

[pdbutler2]

Ony 03-08-2023, an order #  SFDCCA 185998619 was processed to pay for printing Fed 2020; it was paid an misapplied to the State of Florida.  I am striving to print Fed 2020 and this has been ongoing for 3 weeks.  Advantage Capital Group account 7792

[Just-Lisa-Now-]

The PPR fees get put into your account and get applied by you to the tax return youre printing, so I'm not sure how it got applied to a FL return, at any rate, nobody here can help with account issues like that, you have to call into support.

[pdbutler2]

Why can't the funds be applied to the Federal for my client to process/print.  You have all the information ?

[sjrcpa]

"You have all the information ?"

@pdbutler2This is not Customer Service.

You are talking to volunteer tax professionals who use Intuit tax software. We cannot help you with billing issues.