Answered: PDF crash

Swissandrew · ‎01-17-2023

Seems that when I print to pdf from Proseries, it's crashing. I think this happened last year around this same time. Proseries employees, if you could please look into this and release the hotfix again with the new update that would be wonderful.

IntuitIonN · ‎01-23-2023

The ProSeries engineering team is investigating and because of some external dependencies we think it might take a while to deploy a solution.

In the meanwhile, you can use the JPG or BMP image format for your logo. We found that only the PNG format is causing the problem.

View solution in original post

Swissandrew · ‎01-17-2023

We did some digging, it appears the crash was only happening when the client letter was activated and only when we customized the letter with our company logo. We've removed the logo and we're running smoothly.

Skylane · ‎01-18-2023

@Anonymous

Id suspect that Intuit is printing to a rather old pdf format that may not be compatible with our logos, links, etc….

If at first you don’t succeed…..find a workaround

IntuitAngela_13 · ‎01-18-2023

@Swissandrew I have reported this issue to the team and we will investigate why the image is causing the program to crash.

- Angela

IntuitIonN · ‎01-23-2023

The ProSeries engineering team is investigating and because of some external dependencies we think it might take a while to deploy a solution.

In the meanwhile, you can use the JPG or BMP image format for your logo. We found that only the PNG format is causing the problem.

PDF crash

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