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    My version of Proseries is no longer current.

    Chief109
    Level 2

    I am unable to efile because of an error code that states my proseries is not up to date yet when I go to update it states that there are no updates available.  I did see that this has been a problem in the past and one of the solutions was to uninstall and reinstall proseries.  I'm hoping that there's another solution because this makes me very nervous this far into tax season.

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    1 Best Answer

    Accepted Solutions
    Just-Lisa-Now-
    Level 15
    Level 15

    Try using REFRESH updates, not the regular update, see if that works.

    refresh.png


    ♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

    View solution in original post

    11 Comments 11
    Just-Lisa-Now-
    Level 15
    Level 15

    Try using REFRESH updates, not the regular update, see if that works.

    refresh.png


    ♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
    Chief109
    Level 2

    That worked....Thank You!!

    shoop27
    Level 3

    We had the same problem after having our network changed & updated.  The other solution posted here on the forum for this problem didn't work for us, but this one did!  Thank you!!

    Anonymous
    Not applicable

    The Refresh Updates solution does not work for me. 

    Is there something else I should do?

    0 Cheers
    Anonymous
    Not applicable

    The Refresh Updates option does not work for me. 

    0 Cheers
    Chief109
    Level 2

    Update:  I have found that sometimes this solution fixes the problem but not all the time and it continues to be a problem almost every time I e-file now.  Is there something else that could be causing this?  I have never had this problem in the past.  Reading more of the replies, it seems to be an issue with other users as well

    0 Cheers
    tlhazpv181
    Level 1

    Refresh did not work for me. Please assist.

    0 Cheers
    Just-Lisa-Now-
    Level 15
    Level 15

    REFRESH is all we got here or REPAIR updates from teh Windows programs menu...therye suppose to do the same thing, not sure why theyre named differently.  If that doesnt work, you'll need to call support.

    refresh.png

    reapitupdates.png


    ♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
    0 Cheers
    asl
    Level 1

    That worked for me. Thank you!

     

    DBS
    Level 2

    None of these have worked for me.

     

    0 Cheers
    Jonesin1
    Level 4

    I have found you need to shut proseries down and reopen

    0 Cheers