Intuit Link

[TG13]

Good Morning:  I use Intuit Link in my Proseries Business- I logged into my account and all of the documents that my clients have uploaded are gone. Never had this issue before.  Any help would be appreciated 

[ljr]

left side check that you are in 2025 or that the client didn't upload to the wrong year

[GodFather]

A couple suggestions:

- First, reboot your computer. 

- Next are you sure you're in the correct tax year?

I use Link and have had no issues.  Good luck.  

[TG13]

Thank you-  tried that one already-  nothing there. I have been on phone with support now for about an hour - 

[GodFather]

That does stink.  Good luck.  Hope the files show up. 

[IntuitKate]

Hi @TG13   Please make sure you are using the most updated version of ProSeries. Here are two knowledge base articles you can review: 1. Resolving ProSeries error: Cannot locate file.  2. Restoring missing or deleted client files in ProSeries It may or may not assist in this situation.  You can reconnect with support as they are best equipped to assist in this situation, they'll be able to remote in and get a file.  Thanks again for being a part of the Community! 

[TG13]

Thank you for you information and links.  I worked with IT for several hours, but we were unable to get the uploaded docs my clients had already sent over. I had to start over again and sent out a new link and informing the clients that had uploaded documents to reload them- I am up and running so pressing forward in this tax season.  

Again thank you to everyone