We sent this email to pcgtraining@intuit.com yesterday 11/29/18 around 8:30am and still no reply----
We cannot access the recorded Tax Planner webinar.
Called Proseries yesterday afternoon. The tech was
NO help, she said she was giving us the number to the webinar team for
support. Of course that number was for the "go to meeting" people - no
help there. What's the use of having the recorded webinars if
they're not available? Does anyone test the webinar before it is posted
on the internet? There is nothing wrong with our computers. Everything
is updated, unblocked, refreshed, etc.
We've contacted your group previously for the Data Entry Fundamentals and received no answer. For this we called tech support again and somehow they were able to
get in contact with someone to have the webinar available within 24
hours.
Being a long time Proseries user I would think that
you should have a better system of support. This is certainly not the
first time we've had a problem with un-support. I am told from others
that have left Proseries for various other programs that while they like
Proseries but the support from the other vendors was much better. I
would also think that in today's tax environment with the confusion, the
poorly written and poorly explained changes, that Proseries would have
geared up to give even more support to their users. What is it that you
can do to help clarify these issues so that we can improve our
understanding and usage of the Proseries program? How long will it take
to receive an answer? Can you advise us? If you don't have the
ability to answer please advise us to that also.
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