How to fix ' Process Terminated - Unable to create Primary Logging Record ' ?

[GodFather]

Is this upon opening the program, opening a form?  

[junio14]

When I attempt to e-file clients tax returns

[IRonMaN]

And rebooting your computer didn't help?

[junio14]

Rebooting did not help

[IRonMaN]

Try clicking on your computer start menu.  Go to ProSeries and then click on repair updates.  See if that does anything for you.

[junio14]

That did not help

[IRonMaN]

I guess you aren't the first person to have the problem:

https://proconnect.intuit.com/community/proseries-tax-discussions/discussion/process-terminated-unab...

[junio14]

I still have not gotten a solution. Even after speaking with Intuit IT support.

[IRonMaN]

Did you try running as administrator as mentioned in the link?

[junio14]

I have already tried that solution. It did not work.

[IRonMaN]

Sorry, I don't have any solutions for you.  I hate to say it, but you might want to give support another call.  Not all support people are created equal so you might have better luck the second time around.

[IRonMaN]

@IntuitZacharyG  - any guidance on this?

[junio14]

A few customers had this issue a year ago. I do not think Intuit is interested in fixing this issue. I think they want everyone to move to the cloud solution. I do think it is time to look at other tax software after twenty plus years. 

[Purvi322]

I am having the same issues. Is your Proseries on VPN?

[junio14]

It is not on a network drive. 

[Purvi322]

How do I get this resolve?