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- How do I open up tax return when it says it cant because another user has it open
How do I open up tax return when it says it cant because another user has it open
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xavieravila
Level 1
04-18-2022
12:46 PM
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I am trying to open up an existing tax return but it says I cant due to another user having it open. I am the only user. Before this issue, I had the return open and the computer shut down. When I restarted everything, I began to have this issue. What do I need to do?
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IntuitCharlene
Moderator
04-18-2022
01:01 PM
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When the computer shut down unexpectedly it would have caused ProSeries to not delete the temporary lock file. This article will show you how to manually delete that:
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