How do I open up tax return when it says it cant because another user has it open

xavieravila · ‎04-18-2022

I am trying to open up an existing tax return but it says I cant due to another user having it open. I am the only user. Before this issue, I had the return open and the computer shut down. When I restarted everything, I began to have this issue. What do I need to do?

IntuitCharlene · ‎04-18-2022

When the computer shut down unexpectedly it would have caused ProSeries to not delete the temporary lock file. This article will show you how to manually delete that:

https://proconnect.intuit.com/community/save-data-file/help/this-file-is-currently-locked-by-another...

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