FAM I Invalid Print Driver

[30 Yrs Experience]

Can not Print any year FAM reports, have FAM 2023, FAM 2024. (Use FAM to import to Proseries as have over 1000 assets) Name can not be issue, as printed in 2023 FAM.  Now when go to either FAM 2023 or FAM 2024 - error - invalid print driver. Any suggestions? 

[George4Tacks]

I have not had that particular problem, but other programs like Word quick working with my "old" Canon printer that no longer gets software updates. I print to PDF, then print. Pain in the butt, but I am not yet ready to buy another printer. 

[30 Yrs Experience]

Thank you George, unfortunately, there is nothing to print, i.e. screen never gets any report at all or a blank report.  Thinking it is update issue, ie windows updates, but FAM Proseries did not update FAM, as that is a 'lonely' child, ie not at high priority.  I am hoping PROSERIES/FAM area sees this post and has a solution, as there was a old post with similar issue, but post replies were taken down? 

As 2023 and 2024 no longer print, but could do so in April, wondering what updates occurred, maybe as others have issue, Proseries/FAM will reach out to us, as most are long time users!  

[George4Tacks]

Try the ProSeries Tool Hub
https://accountants.intuit.com/support/en-us/help-article/data-utilities/proseries-tool-hub-helping-...

Printer repair??

[Intuit_Ruben]

@30 Yrs Experience  Did you reach out to support already? I am taking a look on my side to see if there are any known issues causing this. Thank you 

[Intuit_Ruben]

@30 Yrs Experience the print report flow from FAM supports only the default printer which is configured on your windows setup. Most likely the error - invalid print driver is coming from there. Can you please confirm that your default printer is working correctly?

[30 Yrs Experience]

HI 

Thank you all for your replies. 

1) This is FAM, so the Proseries Tool Hub usually does not impact the FAM.  Also, when tried to download the new security on system, indicated it should NOT be downloaded?

2) Yes, I can print from all other programs.  I even can print from the Proseries 24 tax program.  

Does FAM NOT support some printers?  Note: I have various printers, and changed the default to another printer, and still nothing on screen!  The issue is it does not even generate a report (regardless of what report selected).  It probably is something very simple, but can not find at moment. 

PLEASE see if any onther findings., Intuit. Thank you. 

[30 Yrs Experience]

Hi, 

Wanted you to be aware: 

1) Tested Each FAM file - all do the same - print invalid, no reports. 

2) Tested printer - works on Proseries, can print report. , Just not FAM. 

3) Tested FAM 2023 files - same invalid report - Worked in Sept 2024/ April 2024. 

What is the print drive file name? Would the print drive be the same being used regardless of version, ie why 2023 or 2024 doesn't work?  

Would the Proseries Tool Hub print function be something one can use on FAM? 

https://ftpfp.proseries.com/pub/proseries/toolhub/proseriestoolhub_setup.exe is the file to download, here is what my security on pc states: proserieshub_setup.exe was blocked because this type of file can harm your device, so unsure to download?

[Intuit_Ruben]

Thank you for this information @30 Yrs Experience  I am working on getting more information about this. 

[sjrcpa]

"here is what my security on pc states: proserieshub_setup.exe was blocked because this type of file can harm your device, so unsure to download?"

Your security system is doing good by cautioning you before downloading an executable file.

Don't know if this will fix your issue but it should be fine to download.

[30 Yrs Experience]

Thanks.  

Yes, wonder what is in the security check that ends up with that type of message., will be contacting my security person to see if they have idea. 

[30 Yrs Experience]

Hi, 

Wanted to give you update. 

1) If change printer to pdf printer = it does create a report so it gets that far, and then it does allow to print pdf file and then can view on pdf and print onto a printer., and then can print from that pdf to the same printer as was originally noted as default. 

2) Changed default printer to a different printer, and again, creates a report, and then can print to that printer. 

So, it has something to do with FAM and the printer direct - it is a HP LaserJet Pro 3001dw.  Can you ask someone that is familiar with the setups in FAM, such that maybe the new printers will not be working with FAM?  Your company should know about this before we layer in Windows 11.  Let me know what you find., at least I can print to pdf then print to printer for now.  (Note:  PDF is not the default, yet it does work).