electronic filing

[Jim2215]

When will Proseries accept a simple W-2 return.  I am receiving a reject, says to go back and correct errors, but there are NO errors...

Thanks

Jim

[Just-Lisa-Now- · Accepted solution]

IRS is rejecting it? Or the software is telling you the return has errors and it wont Convert or Transmit?

Be sure youve checked the PTIN Verify box in the Firm/Preparer Information section, if thats not checked, you wont be able to EF a return. It should have alerted you when you ran through the REVIEW button, but it doesnt show as an "error", just a diagnostic.

[jeffmcpa2010]

I have filed 3 simple returns, no problems at all.

[Jim2215]

Thanks for the info, that let me efile the first one with CTC and child care credit.

Why in the world would the Proseries technical "specialist" not tell me that or check on that after an hour long of going through a bunch of hoops.

Then she just said "Intuit is working on the issue and the fix will be in a later update"????  But could not tell me what the issue was.....

thanks

[garman22]

Because customer service is a joke. I'd avoid it at all costs. Come here first and see what you see. 

[Just-Lisa-Now-]

Their specialists dont use the program, they read from a script...come here first!