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See what's trending for the November 15th deadline (Form 990) and resources for the upcoming tax season. View ProSeries Hot Topics.
See what's trending for the November 15th deadline (Form 990) and resources for the upcoming tax season. View ProSeries Hot Topics.
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DEnd
Level 1
02-08-2024
05:49 PM
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There was a glitch in the system that did not create my State esignature. I went through the process the same as I always do. Other files processed properly but one. I called support and the representative tried for 34 minutes to resolve the issue and found nothing wrong with what I did. My complaint is that Pro Series will not credit me for the system glitch and claim it's not possible because the service is provided by a third-party. I think they should provide a credit. It's not about the amount but the principle of standing behind your product, including services you're providing through a partnership.
Has anyone else had this type of problem? I think it's poor customer service.
